FAQ


How should I send the files to be printed?
It’s easy to transfer your files over the Internet using our FTP website. You can also send them by email if they are no larger than 10 MB or you can drop them off at our shop on a USB flash drive, a CD or a DVD.

What resolution should I use to get the best print image quality?
The ideal resolution is 300 dpi (dots per inch) in the final format.

What type of files do you accept?
We take PDF, JPG and TIFF files, as well as files in QuarkXpress and In Design format. JPG and TIFF files must have a resolution of at least 300 dpi in the final format and have been flattened and converted to CMYK. Note that documents to be formatted can be sent in Word format.

Is it better to send PDF files or original documents?
PDF format (PDF/X-1a: 2008 or PDF/X-4: 2008) is a quick way to send documents to be printed. With PDF files, you don’t have to transfer fonts and images, which are embedded in the file, but you must still optimize the file for printing. If you are not familiar with the PDF format, it’s better to send us the document in its original format, compressed with the photos and fonts.

Why must I convert images to CMYK before sending documents?
We do have the tools to convert images from RGB format to CMYK format, but it is better to convert them before sending them to avoid unwanted colour shifts during conversion. Problems can also occur when re-printing converted documents because printers do not all use the same conversion profiles. To avoid nasty surprises and maintain control of your documents, we recommend that you perform the conversion yourself.

 

What’s a bleed area?
Bleed is the extra 1/8 inch of colour information beyond the finished size of the printed document. When the document is cut to its finished size, the printed area goes all the way to the edge without leaving a margin of white or unprinted paper.

Tip:Your final document should be 1/8 inch smaller than the working format. For example, a document that will measure 3.5 x 2 inches after cutting should be set up as a 3 3/4 x 2 1/4 file. Your document will then bleed into the 1/8-inch safety zone, which will remain after cutting, and this will ensure a finished appearance to the final document.

Are the proofs printed on the same paper as the final copy?
No.
Printers’ proofs are printed on special proof paper. For instance, high-resolution inkjet printing jobs are proofed on glossy paper.

Are the printed documents true replicas of my files?
Because of the variety of viewing, printing and other technical equipment used, the colours can vary somewhat. We can only be held responsible for being true to the colours of your files as reproduced on our production line. You do get to see a high-resolution proof so you can make sure that the colours and quality of the finished product are to your liking.

Why do Pantone colours look different from CMYK colours?
Pantone colours are made using three different primary colours, whereas CMYK colours are built up from four different primary colours: Cyan, Magenta, Yellow and blacK. A Pantone colour converted to CMYK results in a totally different mix, which can vary from very close to the original to radically different. Differences are often most obvious with the blues and reds. The type of paper can also make a difference, with colours (both Pantone and CMYK) being much more vivid on glossy paper than on mat.

What is varnish?
Varnish is a thin coat of transparent ink that is often applied to documents printed on glossy paper. The varnish acts as a fixative; it preserves the appearance of the colours and improves the quality and durability of print products.

Why do colours sometimes differ from one digital printing run to the next?
Even when calibrated regularly, digital printers are not as precise as printing presses, and they do not allow for as much control over the colours. Fortunately, with our newer printers, the difference is usually minimal, sometimes even difficult to detect.

Why do my images appear out of focus when printed on large posters?
This happens when the resolution of the original image is too low or the image is blown up beyond the limits of its original size. You will see, however, that the more you back away from the poster, the sharper the image appears.

What is COROPLAST®?
Coroplast® is the trademark of a type of corrugated plastic sheet used mostly for signage and packing. It has an oil-, solvent- and water-resistant surface that is easy to clean. Coroplast® is often used as backing for posters that are meant to be set on an easel, hung from a ceiling or installed within a metal structure.

What is lamination?
Lamination is a process whereby a printed document is placed between two sheets of plastic, which are then heated. The result is a covering that makes the document more resistant, waterproof, washable and tear-proof. The sheets of plastic can vary in thickness, according to the need, and are available in glossy or matte finish. We recommend the matte finish, to prevent glare.

Why do I have to leave a safety zone for a spiral binding?
Ideally, there should be a half-inch margin with no printing all around each page. The margin is a safety zone to ensure the spiral binding does not interfere with the printed text. It is possible to have colour or images in margin, but there is no guarantee that they won’t be affected by the perforations for the spiral binding.

© Imprimerie Vincent 2010